- GOOGLE CHROME SUPPORT CONTACT HOW TO
- GOOGLE CHROME SUPPORT CONTACT UPGRADE
- GOOGLE CHROME SUPPORT CONTACT LICENSE
You will be presented with some relevant support articles, and if those don’t answer your question, click on, “This didn’t help, continue to Support” Scrolling down and click on the Support button to launch the Help AssistantĬlicking “contact support”, select your product and describe your issue or question Opening the Google admin console and browse to the home page
GOOGLE CHROME SUPPORT CONTACT UPGRADE
If you’re a Chrome Enterprise Upgrade or Google Workspace customer, opening tickets is as simple as: Check the box under the Security section that says “Support” and click the save button.įor Google Cloud Platform customers, you need to have a Tech Support Editor role before creating any support cases.Īfter you’ve picked a support option that is right for your organization, and confirmed you had the right administrative access you’re ready to start opening up support tickets. To create the admin role access, have your super admin navigate to Account>Admin Roles and click Create new role. If you’re interested in learning more about this option, contact us.īefore creating a support ticket, ensure that you have the appropriate role access level required to receive support.Īs a Chrome Enterprise Upgrade or Google Workspace customer, you may need to have Super Admin access or have your Super Admin create this role for you.
GOOGLE CHROME SUPPORT CONTACT LICENSE
This option is priced per user or through a site license and requires a minimum amount of 1,000 licenses. If you’re looking for another option, we also offer standalone Chrome Browser Enterprise Support. Google Cloud Platform Enhanced or Premium support Customers receive Chrome support for their entire organization if they have any of the following:ġ00 or more Chrome Enterprise Upgrade licenses across Chrome OS or Chrome OS Flex Many enterprises already have access to Chrome’s support team included in their existing agreements with Google. However, some companies want direct access to Chrome experts, and we have you covered. There’s also an online community where admins can post questions for other Chrome admins and Google teams to troubleshoot issues or learn best practices.
GOOGLE CHROME SUPPORT CONTACT HOW TO
Our Help Center hosts articles on a variety of topics with detailed information and step-by-step instructions for how to deploy and manage Chrome in enterprise environments. With the many support options available, IT teams can choose the one that’s right for their organization.įor starters, many organizations prefer to manage their Chrome deployment using our readily available online resources. We’ve put together a list of these below as well as detailed how to start opening tickets today. With Chrome, you have a variety of support options for your business. In the event of an issue, our browser experts can help troubleshoot online or over the phone and get your team back up and running, no matter what time of day it is. Some IT teams like the added assurance of Chrome support to help tackle unexpected issues and avoid potential downtime. If you did not purchase Chrome upgrades, see the Chromebook support options for consumers.Keeping business running is essential to maintaining employee productivity. Receive updates on an issue by clicking the star next to the issue ID number. Check the known enterprise issues list to see if Google is already addressing your issue.Try to capture logs while reproducing a browser issue.Try to diagnose the device's issue by collecting logs and using Log Analyzer.You can also Learn more about the Support Center.
To manage your organization's support cases online, you can open a support case in the Google Cloud Support Center. Click Get Pin.įor a list of local support contact phone numbers by country, see our worldwide phone number list. Before you dial the number, please make sure you have your PIN ready.įind your support PIN in the Google Admin console under Support > Contact support > Chrome browser and devices > Phone. Phone support is available for customers who have purchased upgrades for Chrome Services or who have a Google Workspace support PIN. See What's supported? for a detailed list of what we support.
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